People Services & Operations Manager

Ready to shape the future of HR operations?

At Primo Foods, we’re looking for a strategic and hands-on leader to take our People Services and Operations function to the next level. This is a critical role within our HR Leadership team, responsible for delivering efficient, accurate, and employee-focused HR services. You’ll drive operational excellence through process optimisation, system enhancements, and data integrity—creating a seamless employee experience and actionable insights that support strategic decision-making.

Key Responsibilities

• Lead HR Service Delivery: Oversee the delivery of core People & Culture services including onboarding, offboarding, employment contracts, employee movements, and lifecycle transactions, ensuring accuracy and compliance.
• Drive Continuous Improvement: Champion process optimisation, automation opportunities, and service enhancements to improve efficiency, scalability, and user experience.
• System and Data Management: Administer and optimise HR systems (e.g., HRIS, case management, document automation), ensuring configurations align with business needs and compliance requirements.
• Data Integrity and Insights: Maintain high standards of data accuracy and confidentiality, and lead the development of dashboards and reporting tools to provide actionable workforce insights.
• Governance and Compliance: Ensure HR operations comply with legislation, industrial instruments, and internal policies; maintain audit-ready records and implement controls to mitigate operational risks.
• Policy and Process Development: Develop and maintain process documentation, workflows, and service guides to support operational consistency and governance.
• Stakeholder Collaboration: Partner with HR Business Partners, Talent Acquisition, Learning & Development, and JBS Centres of Expertise to deliver seamless, standardised HR services and solutions.
• Change Management: Support change initiatives related to new systems, processes, or service models, including training and knowledge sharing across the P&C team.
• Leadership and Team Development: Lead, coach, and develop a high-performing People Services and Operations team, fostering a culture of accountability, service excellence, and continuous improvement.
• Strategic Enablement: Act as a trusted advisor on operational matters, systems, and process design, contributing to strategic workforce priorities and cross-functional projects.

What You’ll Bring

• Bachelor’s or Master’s degree in HR, Business Administration, or related field
• 7–10 years of HR experience, including 2+ years in a leadership role within HR Shared Services or Operations
• Proven expertise in HR operations, service delivery, and process optimisation in a complex environment
• Strong leadership capability with a hands-on approach and continuous improvement mindset
• Experience with HR systems (e.g., SAP SuccessFactors, Kronos, Workday) and HRIS implementation
• Excellent stakeholder management, analytical skills, and ability to translate data into actionable insights

Why Work at Primo

At Primo Foods, we’re passionate about creating a workplace where people thrive. You’ll join a collaborative HR Leadership team and play a key role in shaping the employee experience across our business. We value innovation, continuous improvement, and empowering our people to make a real impact.

Our benefits include:

• Career growth opportunities within a global organisation
• Discounted quality meat products
• Retail discounts across a range of brands
• Discounts on health insurance
• Opportunities to contribute to community initiatives
• A collaborative and encouraging environment where your growth is our priority

Next Steps

Ready to take the lead in driving HR operational excellence? Apply now and be part of a team that’s transforming the way we deliver People & Culture services at Primo Foods.