Export Operations Officer

We’re seeking an experienced Export Operations Officer to join our Chullora site and play a critical role in delivering seamless export outcomes across our international markets. This is a hands-on, operational role responsible for executing end-to-end export processes, ensuring compliance, accuracy, and on-time delivery.

You’ll work closely with Planning, QA, Operations and Logistics teams to ensure Primo products reach global customers efficiently, safely, and compliantly.

Key Responsibilities

• Coordinate and execute end-to-end export operations from documentation preparation through to shipment dispatch and delivery
• Prepare, verify, and control export documentation including commercial invoices, picking lists, MTCs, flowcharts, and traceability records
• Ensure all exports comply with regulatory, customer, and destination-country requirements
• Manage export labelling, including AI and AA regulatory labels, ensuring correct application and reconciliation
• Maintain accurate tallies, secure storage, and audit-ready records of all export labels
• Manage inbound and outbound MTCs to support full product traceability
• Coordinate road, sea, and air freight bookings with transport providers, freight forwarders, and customs brokers
• Monitor export shipments and proactively resolve delays, disruptions, or compliance risks
• Prepare load plans, dispatch schedules, and transport instructions
• Manage temperature monitoring devices for temperature-controlled shipments, including activation, retrieval, reporting, and deviation escalation
• Support export planning, capacity management, audits, and continuous improvement initiatives
• Provide cross-functional support to supply chain, quality, operations, and customer service teams
• Proactively escalate operational risks, delays, or compliance issues to the Factory Logistics Manager

About You

• 2–4 years’ experience in export operations, logistics coordination, or supply chain administration
• Strong understanding of export documentation, traceability, and international shipping processes
• Experience working in FMCG, manufacturing, food, or other fast-paced operational environments
• High attention to detail with strong organisational and time-management skills
• Confident communicator who enjoys working cross-functionally and in hands-on operational environments
• Valid forklift licence (preferred but not mandatory)

Why Join Primo?

At Primo, we’re committed to creating a workplace where people feel supported, valued, and connected. You’ll also enjoy:

• Discounts on health insurance and a range of leading retail partners
• Exclusive savings at the Primo/Hans onsite butcher & deli shop
• Free onsite parking for an easy commute
• A major FMCG business with long-term career growth and development pathways
• Market-leading brands with strong customer relationships
• A collaborative culture focused on continuous improvement, growth, and excellence
• Novated car leasing options
• The opportunity to work in a role with real ownership, visibility, and impact across our export operations

Ready to Apply?

If you’re a proactive, detail-driven export professional who thrives in a hands-on operational role, we’d love to hear from you.