Customer Service Representative

About Us

Primo Foods is Australia’s most recognised and trusted smallgoods brand, proudly part of JBS Australia, the country’s largest and most respected meat and food producer. From our beginnings in a small butcher shop in 1957, we’ve grown into the market leader in high quality smallgoods.

At Primo, our people are the key to our success. Their passion, skill and care go into every product we make, combining traditional methods with modern techniques to deliver food that’s simply made better to taste better.

Join a team that takes pride in what we do and is driven to keep raising the bar; there’s good, there’s great, and then there’s Primo.

About the Role:

We have a permanent full-time opportunity available for a Customer Service Representative to be based at our Greenacre site in Sydney. This role acts as the first point of contact for all key internal and external customer needs.

About You:

With strong verbal and written communication skills, you are the primary contact looking after our customers’ needs such as pricing, orders, queries, campaigns, issue management, customer maintenance, and claims investigations. You’ll deliver high quality customer and client service, providing customers with options and solutions.

You’ll Bring:

• Previous experience in a similar role (i.e. customer support in an FMCG environment is preferable)
• A strategic thinking ability – you can take initiative to respond reactively and plan
• Ability to forecast future trends, evaluating market information and understanding business acumen
• Proficient in the use of Microsoft Office (primarily, Excel, Word, Outlook & PowerPoint)
• Strong networking and relationship building skills
• Great attention to detail

Why Join Us?

At Primo Foods, you’ll work in a collaborative, high-performance environment where your expertise will be valued, your ideas supported, and your career development prioritised. As part of one of Australia’s most iconic food brands, you’ll join a team that’s proud of what we do, and driven to keep raising the bar.

At Primo Foods, we’re committed to creating a diverse, inclusive and safe workplace for everyone. We encourage applications from people of all backgrounds, experiences and abilities. If you require any adjustments throughout the recruitment process to support you, please let us know.