Help Desk Officer

About Us

JBS Australia is Australia’s largest and most respected meat and food processor. The Company has a strong portfolio of leading beef, lamb, pork, and value-added branded products. In our Corporate Office we drive and foster the JBS culture of excellence and believe success is achieved through hard work. JBS can provide you with more than a job, it can provide a long-term rewarding career.

About the Role

In order to ensure the ongoing efficiency of our business, we are excited to commence the recruitment process for a customer service focused Help Desk Officer to join the JBS Group IT Team in permanent full-time position. Based in the Riverview Office, and reporting directly to the IT Service Management Lead, this role will be responsible for assisting nationally dispersed end-users by troubleshooting their IT related issues and completing service requests throughout JBS Australia including all subsidiaries.

Please note: this role will require the successful candidate to partake in an on-call, team rotating roster.

Responsibilities for the Help Desk Officer includes (but not limited to):

• Logging issues, fault finding, solving and escalating problems as required
• Acting as the first point of contact for internal customer support
• Monitoring and logging support requests ensuring SLA’s are being met
• Resolving tickets during the first point of contact when possible
• Communicating to the business when IT services/systems are being affected
• Escalating issues to appropriate IT team members
• Undertaking after-hours on call for critical incidents and issues
• Undertaking in-house and 3rd party system troubleshooting

About You

• Customer service focus with a keen passion for helping others
• Excellent written and verbal communication skills
• Technical IT accreditation
• Strong attention to detail
• Tenacious and determined
• Strong understanding of common software faults and failures
• Ability to work autonomously as well as in a team environment

Why work for JBS Australia?

• Access to novated leasing options
• Heavily discounted meat products
• Retail discounts with national partners
• Free onsite parking
• Health insurance discounts on Bupa Health and Medibank Private
• Ongoing training and career development opportunities

Interested? APPLY NOW!