Customer Service Assistant

About Us

JBS Pork Australia (formerly Rivalea), is Australia’s leading integrated agri-food company, positioned at the top of high-quality pork production for both domestic and export markets. As part of the global protein powerhouse JBS, we offer exceptional career opportunities across our diverse farming, processing, and distribution sites in New South Wales and Victoria.

At JBS Pork Australia, we’re more than just a protein producer - we’re a team of innovators, problem-solvers, and passionate professionals committed to shaping the future of sustainable farming. You’ll work alongside industry leaders, contribute to cutting-edge research, and be part of a business that values growth, integrity, and impact

About the Role

JBS Pork is currently recruiting for a proactive and detailed-oriented Customer Service Assistant to join our team. Reporting to the Customer Service Coordinator, you will be responsible for ensuring seamless customer interactions by managing order entry, resolving queries, investigating claims, and maintaining accurate customer records. You will partner closely with the supply chain team and support the broader customer management function, making it easy for our customers to do business with us.

Your key responsibilities will include, but not limited to:

• Deliver exceptional customer service by managing orders, queries, and issue resolution.
• Build and maintain strong relationships across retail, domestic, and export customers.
• Ensure accuracy and attention to detail in all customer transactions and data management.
• Collaborate with internal teams to provide timely solutions and improve customer experience.
• Adhere to company policies, procedures, and Workplace Health & Safety requirements.

About You

The ideal candidate will have:

• Proven experience in a similar role, ideally within food or agri-business
• Familiarity with ERP systems and multiple customer channels.
• Self-motivated, disciplined, and committed to delivering on promises.
• Thrive in a collaborative environment and believe strong customer engagement leads to sustainable results.
• Excellent relationship-building and communication skills, with strong attention to detail.
• Ability to troubleshoot, multi-task, and respond proactively, with basic selling knowledge and brand awareness.
• Alignment with JBS Pork Australia values and commitment to disciplined collaboration.

Why work for JBS Australia?

• Ongoing training and career development opportunities
• Heavily discounted meat products
• Retail discounts with national partners
• Health insurance discounts on Bupa Health and Medibank Private

Interested? APPLY NOW! Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.

If you have any queries regarding this opportunity, please email the JBS Pork Talent Acquisition team at recruitment@jbspork.com.au