Community Coordinator

Are you passionate about supporting people, building community, and creating meaningful impact?

Primo Foods is looking for a hands-on Community Coordinator to provide end‑to‑end support to our Pacific Australia Labour Mobility (PALM) Team Members. In this pivotal role, you’ll guide workers through their journey with Primo — from arrival to departure — ensuring compliance with PALM program requirements while creating a safe, welcoming and supportive environment.

Key Responsibilities

• Provide end-to-end mobilisation support, including accommodation setup, transport coordination, shopping assistance, banking, communications, and pastoral care.
• Prepare onboarding packs, deliver arrival presentations, and ensure adherence to all PALM Deed and DEWR onboarding requirements.
• Conduct regular welfare checks, house inspections, and oversee vehicle allocation and use.
• Coordinate demobilisation tasks such as visa cancellations, flight changes, offboarding documentation, and furniture removal.
• Maintain accurate immigration, financial and compliance data records in alignment with PALM Scheme obligations.
• Collaborate with HR, Welfare & Wellbeing, Training, Finance, and external partners to deliver consistent, culturally sensitive support.
• Build strong relationships across internal and external stakeholder groups.
• Support ongoing improvements to systems, processes, and tools for PALM worker mobilisation.
• Stay current with Pacific Labour Mobility Scheme requirements to guide and support internal teams.

What You’ll Bring

• Experience in administration, customer service, community support, or a similar role—ideally within a high‑volume blue‑collar environment.
• Knowledge of offshore recruitment, mobility processes, or experience with PALM/PLF programs.
• Excellent organisation, planning, and problem‑solving skills in fast‑paced environments.
• Strong communication and interpersonal skills, with the ability to build rapport across diverse cultural groups.
• Sound judgement, situational awareness, and the ability to work proactively both independently and as part of a team.
• Resilience, adaptability, and a commitment to supporting people through change and transition.

Why Work at Primo Foods?

At Primo Foods, you’ll be part of a team that truly values people, community, and purpose. We offer a supportive and collaborative environment where your work directly contributes to the wellbeing and success of our PALM workers.

You’ll also enjoy:

• Discounts on health insurance and leading retail partners
• Savings at the Hans Factory Shop — deli and butcher offering discounted products
• A workplace that prioritises inclusion, wellbeing and continuous improvement
• Opportunities to grow your career in a national food manufacturing leader

Ready to make a real difference?

If you’re passionate about community support and want to play a meaningful role in the PALM program at Primo Foods, we’d love to hear from you.

Apply now and help us shape a positive and supportive experience for our PALM Team Members.